Product Returns and Changes

HYGIENIC CLOTHES AND SOCKS ARE NOT CHANGED

* FREE Changes* (Valid for orders over €50, Valid for Spain Peninsula) If the item you bought likes you, but you need another size, don't worry. You can change the size, we take care to collect it and deliver it for FREE! You have to contact us by asking for change by email info@lucicris.com or by phone 976 96 31 95. Only 1 free change per order will be valid.

Changes:

Spain (Península) If you request a change of size or product, we can make a delivery with collection in 24 hours, that is to say we give you the new product at your home and collect the product you want to change, with a delivery and collection costs of 6 € (which you must pay by bank transfer)

Portugal : If you request a change in size or product, we can give you a delivery in 72 hours, that is to say we give you the new product at your home and collect the product you want to change, with a delivery and collection costs of 18 € (which you must pay by bank transfer)

The products purchased in our store will have a change of 15 working days from the date of the order, after those 15 days no change can be made.

Product change is guaranteed by Lucicris in case of defect of manufacture of the same up to 7 days after receipt of the order.

The item to change has to be returned with its original packaging

Returns:

-If you wish to return any item you will have a period of 15 calendar days to count from the receipt of the order.

-Returns will not be accepted if the product does not go perfectly in its original packaging.

- The amount to be returned shall be the corresponding to the price of the item and under no circumstances shall other expenses be paid.

- Shipping costs per return are charged by the buyer, you can send it by the agency you want or we can collect it at home for 3,95 € (which would be discounted from the return, Valid in Spain Peninsula)

- Rest of Countries :

PORTUGAL - MRW 24-48 Hours Return expenses 9,95 €

EUROPE - GLS 3-5 Days Return costs 11€

The refund will be made by the same payment method you used when making the purchase.

Please note that the shipping costs of the products you wish to return will be on behalf of the customer and in no case LUCICRIS will accept returns sent to due lots.

If after the return of the item/s the total cost of the initial order less the price of the returned products is less than 50 € in case of having chosen at the time of purchase MRW, we will discount you 3,95 € (including VAT) of the amount to be returned for shipping costs that you did not pay in your day.

Note: rejecting the delivery of an order does not mean that the package will be returned to the sender, you must accept the delivery of the order and follow the process indicated above to make your return. If the delivery is not accepted and the package is returned, the shipping costs generated by the return will be discounted.